Welcome to Wallace & Carey
As one of the nation's leading distribution and logistics companies, we service more than 7,000 customer locations across the country including some of the largest retail and theatre chains, along with Canada’s most successful independent businesses.
The Wallace & Carey team provides innovative, efficient, courteous, and cost-effective service. With more than 1,000 deliveries a day, adding up to millions of delivered items each year, we work hard to make sure our customers get what they need when they need it, and we get it right the first time!
Customer satisfaction is our top priority.
To ensure that customers get the products they need in a timely fashion, Wallace & Carey uses a variety of innovative tools to process and deliver every order accurately. Our experienced and dedicated teammates effectively use these tools to operate our real-time system.
Our Mission
Our commitment to our customers is to provide value through innovative, efficient and courteous service. Our commitment to each other is to work together in a positive, fair, and respectful work environment, recognizing individual contributions to the achievement of our collective goals: profitability, excellence and growth.
We conduct our business in a manner that develops, maintains and promotes our reputation for quality and integrity within our industry and community.
Products
Wallace & Carey stocks more than 7,500 items in ten modern distribution Centres from Ontario to British Columbia.
Product specialties include groceries, confectioneries, sundries, health and beauty products, frozen foods, tobacco products, cinema confectioneries, and automotive products.
Fill Rates
The level of service provided to our customers is measured by our fill rate, which we continually work to maximize in all product categories.
Our Procurement Department focuses on providing the very best fill rate possible to our customers every day. Customers can monitor our progress by reviewing the fill rate indicated on their invoice.
For information about the fill rate, contact a Wallace & Carey location nearest you.
Eaches
Our customers have the opportunity to minimize their on-site inventory and maximize their turnover by purchasing more than 1,500 items from groceries, sundries and other products in a unit known as an "each".
This program can reduce inventory investment while increasing product selection. A nominal service fee is applied to the invoice when this option is chosen (ordering units of full cases or more are not subject to this service fee).
Ordering
Place your order using the method that works best for your organization:
· Fast and easy online ordering
· Electronic order entry
· Electronic Data Interchange (EDI)
For next-day delivery, please place orders before 9:00 am on the scheduled order day. (Some exceptions may occur for customers in remote locations). Please contact your local branch to arrange for your specific order day.
Pricing Catalogue
Our online guide, which can be customized for specific requirements, is updated daily and outlines new products, special deal pricing and programs as well as any price changes. The order guide also includes product images.
Our customers benefit because we make it a policy to pass on all published manufacturers' deals to customers for the full length of the deal period. As a result of the strength of our buying power, we can pass on marginal gains during industry-wide manufacturers' price increases.
Delivery
Our customers are offered consistent and reliable deliveries on a frequency they choose, making it easier to plan appropriate staffing levels.
Bill Payment Options
For customer convenience, Wallace & Carey offers a variety of payment options.
Electronic Funds Transfer - EDI transfer of funds direct to Wallace & Carey's account.
e-authorized payment - automatic debit from the customer's account.
Modified Rapid Transfer - Customer deposits through telephone banking.
Technology
Wallace & Carey utilizes a completely integrated and real-time software environment that provides all the functionality to manage distribution centres, including purchasing with forecasting, warehouse management with RF, inbound and outbound control, order processing, routing, billing, retail pricing, merchandising, drop shipments, EDI, POS support, profitability analysis and online reporting. Functionality can be extended to retailers with real-time RF order entry with forecasting, DSD functionality, and store inventory management.
WORCS
WORCS (Warehouse Operations Real-time Control System) uses state-of-the-art wireless and barcode technology to provide real-time inventory management.
This provides accurate receiving and picking which results in Industry-Leading order accuracy and reduced stock-outs.
Online Processing
Our online order processing system allows customers to scan items or bar-coded labels to help eliminate manual entry. The order can be reviewed and adjusted online. The website provides product images, identifies new items and highlights product promotions and deals. Once the order has been picked, the Wallace & Carey invoice can be transmitted to the website and downloaded to the customer's back-office system.
Online Information
Customers and suppliers can access sales and purchasing data online. This data can be downloaded in standard Microsoft Excel files.
Technology Partners
We utilize a completely integrated and real-time software environment that provides all the functionality to manage distribution centres, including: purchasing with forecasting, warehouse management with RF, inbound and outbound control, order processing, routing, billing, retail pricing, merchandising, drop shipments, EDI, POS support, and profitability analysis and online reporting. Functionality can be extended to retailers with real-time RF order entry with forecasting, DSD functionality, and store inventory management.